Terms and Conditions

Refund Policy

Trial Period for Masks and Devices

Positive Airway Pressure (PAP) Therapy starts with a one-month trial of both mask and device, giving patients the opportunity to decide if it meets their needs. This trial period negates the need for refunds on used devices and masks.

Purchased Equipment and Manufacturer's Warranty

Once a device is purchased, it is covered under the manufacturer's warranty, which Border Sleep Centre will handle.

Assessment and Warranty Conditions

All claims will undergo evaluation of the fault or damage by Border Sleep Centre or the product's manufacturer and will be subject to the manufacturer's warranty terms.

Border Sleep Centre will review the fault or damage upon receiving the products and will determine an appropriate solution (Repair or Replacement).

Unopened Equipment and Accessories

Can be returned for a full refund within 30 days of purchase. Returns must be in original packaging.

Repairs Outside the Warranty Period

Repairs outside the warranty period will be handled provided the items are returned to Border Sleep Centre at the customer's expense.

Border Sleep Centre offers a complimentary rental CPAP machine for purchases made at Border Sleep Centre.

For loan machines, a fee will be charged if the faulty machine was not bought from Border Sleep Centre.

Need Assistance? Get in Touch!

If you encounter any issues or require help with a purchased item, please reach out to us at (02) 6038 0830 or email info@bordersleepcentre.com.au for support. Refunds or replacements for faulty or damaged Positive Airway Pressure (PAP) equipment will be provided once Border Sleep Centre has been notified via phone or email with details about the fault or damage.

Shipping Policy

In-Clinic Purchase Only Policy

At Border Sleep Centre, we are committed to providing exceptional clinical services and products for our patients.

Border Sleep Centre does not offer retail or shipping services. All purchases and collections, as part of combined therapy, must be collected directly from our clinic during consultation

Clinic Location: Wodonga Specialist Centre, 216 Beechworth Road, Wodonga, 3690

Clinic Hours: By appointment only

Customer Support: For any inquiries or assistance, please contact us:

Phone: (02) 6038 0830
Email: info@bordersleepcentre.com.au