This practice policy outlines how the practice uses and manages your health information. The practice is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988 (Privacy Act) and the Health Records Act 2001 (Vic). The practice will review and update this Privacy Policy on a regular basis.
It is our usual practice to only collect health information directly from our patients or their authorized representatives. In addition, personal information such as your name, address, contact details, health insurance and financial details are used for the purpose of addressing accounts to you, as well as for processing payments, collecting unpaid invoices via an external collection agency, and writing to you about our services and any issues affecting your health care.
Your email address will only be used for the purpose for which you have provided it. It will not be added to a mailing list or be used for any other purpose without your consent. The practice may collect health information from a third party or a publicly available source, but only if the patient consents to such collection or would reasonably expect us to collect their health information from the third party, or if the collection is necessary to provide the patient with appropriate health care.
Our practice website makes a record of your visit and logs the following information for statistical purposes:
This information is used for monthly Performance and Support Reporting. This non-identified information is used to monitor usage patterns on our site to improve navigation and design features – helping you to get information more easily.
Cookies can either be persistent or session-based. Persistent cookies are stored on your computer, have an expiry date, and may be used to track your browsing behaviour upon return to the issuing website. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser. Our website uses persistent cookies.
As an employer, the practice collects personal information related to employment and human resources management. All staff employed in this practice are required to undergo training to understand their responsibilities in maintaining your privacy and to sign a confidentiality agreement to protect your personal information.
The practice only uses health information for the purposes of providing you with health care or for purposes directly related to providing you with health care. In addition, personal information is used to administer your invoicing for Sleep services, credit card payments, process health insurance claims or to collect unpaid invoices via an external collection agency. We will not use your health information for any other purpose unless one of the following applies:
The practice takes steps to ensure that the health information we collect is accurate, up to date and complete. These steps include maintaining and updating personal and health information when you attend the practice, or you advise us that your personal information has changed.
The practice keeps hard-copy and electronic records and takes reasonable steps to protect those records against loss, unauthorised access, use, modification or disclosure, or other misuse.
The practice ensures that hard-copy records are kept in locked files and there are security processes in place regarding computer access. The practice has taken steps to ensure that electronic data is backed-up. After a period of seven years (and if you attended the practice as a child, you have reached the age of 25) we may destroy your records in accordance with applicable laws.
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